Support
Need help with VertiRoo? We're here for you. Most questions are answered below — if you're still stuck, email us and we'll get back to you.
Contact us
Email support@vertiroo.app with your question, the version of iOS you're on, and a short description of what happened. Screenshots help us help you faster.
Frequently asked questions
How is my training program built?
VertiRoo generates a personalized plan from your athlete level, available equipment, and goals, then adapts it through training phases as you progress.
Do I need equipment?
No. VertiRoo works with whatever you have — a full gym, a pair of dumbbells, or nothing at all. Exercises adapt to your equipment.
How do I manage or cancel my subscription?
Subscriptions are billed by Apple. Manage or cancel any time in Settings → [your name] → Subscriptions on your device. Cancellation takes effect at the end of the current billing period.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to submit a request.
How do I turn off analytics?
Open the app and go to Settings → Privacy → Share Anonymous Analytics and toggle it off. See our Privacy Policy for details.
How do I delete my data?
Your data is stored on your device. Deleting the app permanently removes all of your VertiRoo data.